Terms Of Service

Caution: To avoid irritation or more serious disease to your eyes, we recommend an annual or semi-annual check-up with your Eye Care Specialist. If you have never worn contact lenses before, we recommend that you visit your Eye Care Specialist to establish tolerance to contact lenses first. All of our products are produced in full compliance with The Drug Regulatory Authority of Pakistan.

  1. GENERAL CONDITIONS

All Terms and Conditions are applied to agreements made on the Comfort Contact Lenses website with written acceptance by Lens House. These conditions are formally accepted by the Purchaser at the time of purchase. With confirmation of the order, you declare as the Purchaser that you agree to these conditions. Any changes to the Terms and Conditions shall be considered valid only after written acceptance by Lens House, in written form or by email. In consideration of your use of Comfortcontactlenses.com you agree to provide true, accurate, current and complete information as prompted by Comfortcontactlenses.com and maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Lens House has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, it has the right to suspend or terminate your account and refuse any and all current and future use of the Site. It is strictly forbidden to resale any products purchased through the website or by any other means from Comfortcontactlenses.com or its subsidiaries affiliates. By making an order in Comfortcontactlenses.com, you are declaring that the items are for personal use only and they are not for sale or re-sale. It is strictly forbidden to sale Lens House products by the means of online platforms.

  1. CHILDREN PROTECTION

Comfortcontactlenses.com is not available for users under 18 years. If you are under the age of 18, then your parent or a guardian review and accept this agreement on your behalf through Comfortcontactlenses.com registration procedure.

  1. ORDERS

After placing the order, the purchaser will receive an automatic email acting as confirmation of the order. This email is in no way a binding contract between the purchaser and seller, Comfortcontactlenses.com. Comfortcontactlenses.com reserves the right to cancel the order at any time by refunding the received payment.

  1. SHIPPING

Lens House offers its customers free shipping on orders over PKR 2000. For any order below PKR 2000 will be charged PKR 150 for shipping. If the item is unclaimed or a Purchaser submits a wrong or insufficient delivery address which causes a return of the product to us, the Purchaser agrees to pay the reshipping fee (depending on the selected shipping method) to Lens House for reshipping and repacking. Lens House agrees to cover part of the shipping fee only once. 4.1 Product Availability and Expected Dispatch Times All lenses available on our online store can take up to 5 business days to be dispatched (except Toric lenses which may take up to 10 business days). Dispatch days are Monday through Friday and do not include weekends and public holidays. Once your order has been shipped, you will receive a confirmation email which will include your tracking number as proof the consignment was sent. It is necessary to wait a few days before tracking your registered mail order as all data must be uploaded by the postal system. 4.2 Expected Delivery Time Delivery times are approximate and not exact. Any delay does not constitute the rescission of the contract between Lens House and the Purchaser. If insufficient data is given by the Purchaser to process the order, we will not be responsible for delays in delivery. In case of delays on our part beyond the reasonable time, we will issue a refund to the Purchaser. Delivery times will vary depending on your location and the shipping method selected. The average delivery time with Registered Mail is:

  • Lahore: 1-2 business days
  • Punjab: 2-4 business days
  • Other Provinces: 2-5 business days

Please note that delivery time is approximate. We do not guarantee delivery times. Lens House takes no responsibility for delays caused by the quality of the postal service in each city.
All products are sent as Registered Mail and the Purchaser must sign personally to receive their own goods. No one else may sign on their behalf. 4.3 Responsibilities Once the item has been sent and the Purchaser has received their tracking number, the Purchaser agrees to take over full responsibility for delivery. Purchasers agree to track their own orders. Check our Shipping & Tracking Section for details. If the tracking for your parcel shows the wording โ€ Deliveredโ€, Lens House is unable to issue any refund.

  1. PRICING

All prices of the items on our website are in Pakistani Rupees currency.

  1. CLAIMS, RETURNS OR EXCHANGES

Customers are requiredย to consult with their Eye Care Specialist BEFORE orderingย from our store. We can only accept returns if the lenses are found to be factory defective. Any refund will be issued within 120 days from the date of purchase. All refunds will be made in PKR. In the case that you receive factory defective lenses, we will exchange them free of charge. Defective contact lenses may only be exchanged for the exact same lens model, color and prescription. In the case that you receive defective lenses, you must proceed as follows:

  • 1. Contact Comfortโ€™s Customer Service Department byย phone, email, WhatsApp or any social media page.
  • 2. Return the defective lenses to Comfort, including everything that came in the package with your shipment such as the box, blister and labels.
  • 3. If you have opened the blisters, place the lenses in a lens case with contact lens solution and return them to us with the box and include the opened blisters.
  • 4. Returning defective lenses must be sent within seven business days from the time that the customer initially contacted Comfort Customer Service Department to report the defect.

We recommend that you do not accept deliveries which are obviously damaged. For detailed information about returns, please visit ourย return policyย section. The costs of returning the goods to Lens House will be paid by the Purchaser. The Purchaser agrees and accepts this policy.

  1. RESPONSIBILITY AND WARRANTIES

All items sold on Comfortcontactlenses.com are delivered in original packaging and in accordance with the information sent by the Purchaser. We are not responsible for errors in the information made by the Purchaser at the time of ordering. The responsibility of proper use of the lenses and following the instructions included in each product, falls upon the Purchaser. It is up to the Purchaser to follow proper maintenance, seek eye care and to regulate the tolerability of their own lenses. For this reason, we recommend a visit to your Eye Care Specialist every 6 months and that you follow the advice given in the instructions accompanying our product.

  1. PERSONAL INFORMATION

The personal information disclosed by the Purchaser at the time of the order will be retained by Comfortcontactlenses.com in a computer database. All personal information will be treated solely for the purposes of the correct order entry, business contacts, and after-sales service. The customer is free at any time to request the modification or deletion of their own personal information.

  1. PLACE OF JURISDICTION

In the case of any disputes arising, the place of jurisdiction will be Lahore, Pakistan.

  1. COPYRIGHT

Everything you find on Comfortcontactlenses.com is copyrighted unless otherwise noted and may not be used without the written permission of Lens House. Lens House neither warrants nor implies that your use of materials displayed on Comfortcontactlenses.com will not infringe upon the rights of third parties not owned by or affiliated with Comfortcontactlenses.com. Images and videos of products displayed on the Site are either the property of, or used with permission by, Comfortโ„ข. The use of these images by you, or anyone else authorized by you, is prohibited. Any unauthorized use of images may violate copyright, trademark, privacy and publicity laws, and/or communication regulations and statutes. Trademarks and logos displayed on the online store, Comfortcontactlenses.com, are all registered trademarks. Your misuse of the trademarks displayed in our store, or any other content on the store, is strictly prohibited.

  1. LIABILITY

Our site has been designed with utmost precision and accuracy. In any case, Lens House will not be liable for errors in the activity of the site. The images of the products are indicative only. See the product description for the technical characteristics of the products. Comfortcontactlenses.com reserves the right to update the Terms & Conditions at any time. ย 

SMS/MMS Mobile Message Marketing Program Terms and Conditions

Lens House (hereinafter, โ€œWe,โ€ โ€œUs,โ€ โ€œOurโ€) is offering a mobile messaging program (the โ€œProgramโ€), which you agree to use and participate in, subject to these Mobile Messaging Terms and Conditions (the โ€œAgreementโ€). We may modify or cancel the Program or any of its features without notice. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts. We may also modify this Agreement at any time and your continued use of the Program following the effective date of any such changes shall constitute your acceptance of such changes. The Program allows Users to receive SMS/MMS mobile messages by opting into the Program, such as through online or application-based subscription forms. Your consent to receive automated marketing text messages is not required as a condition of purchasing any goods or services. Regardless of the opt-in method you used to join the Program, you agree that this Agreement applies to your participation in the Program. If you have opted in, the Program provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., product discounts) from Lens House via text messages through your wireless provider to the mobile number you provided. SMS/MMS mobile messages may be sent using an automated telephone dialing system or other technology. Message frequency varies. You are responsible for all charges and fees associated with text messaging imposed by your wireless provider.ย Message and data rates may apply.ย If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile message from Us in order to opt-out of the Program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the preceding options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out. For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above. We may change any telephone number we use to operate the Program at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Program are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number. You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages, or costs arising from your use of the Program or from you providing us with a phone number that is not your own. If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the Opt-Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a required part of these terms and conditions. You further agree that,ย if you change your telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneysโ€™ fees) and liabilities incurred by Us, or any party that assists in the delivery of the SMS/MMS mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number.ย This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs. You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Program, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parentโ€™s or legal guardianโ€™s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parentโ€™s or legal guardianโ€™s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdictionโ€™s Applicable Law to use and/or engage with the Platform.